Roofing Made Fast & Simple

Shelby made the entire process so simple and easy to understand for a first time homeowner like my husband and I. This was actually the second time they replaced our roof. In 2011 when my in-laws owned the house and just this past week Sep 2021. We had a freak hailstorm in August and it tore up our roof. Needless to say we are extremely grateful that Shelby was able to step in right away and get this done quickly. From dealing with adjusters to mortgage companies...he kept us in the loop every step of the way and got our repairs done right! The crew was very professional and does excellent work. Could not be more pleased with my new roof. Would 100% recommend them to my friends and neighbors (which we already have :))

As so many know, the day after a major storm in North Texas, a new storm brews: a storm of contractors blows through your neighborhood, flooding your doorway with solicitations and promises. It's hard to know who to trust, not just with managing your insurance claim, but ultimately with ensuring the repairs are done right and to your satisfaction. This is why I'm writing this review.

I'd heard the name Storm Shield before, and seen a sign or two in the past, but had no prior personal experience with the team. I was approached by the team as I was working my yard to clean up all the branches and debris. The sincerity of the initial conversation took me off guard, even after they genuinely offered to help me clean up. So I shrugged off any skepticism and listened to what they had to say (I dismissed 3 or 4 others prior).

The empathy for my situation was palpable, and was appreciated. But the immediate action on Storm Shield's part was what made me a customer. I had a skylight that was decimated by hail stones, and the upstairs bathroom was opened to whatever weather was forecasted. They immediately sprang to the roof, secured the broken pieces and put a heavy-duty patch over the opening to prevent any further damage. But this was all done at no obligation, no signed paperwork, no commitment from me at all. That kind of service and caring is far too rare today! But of course, I was grateful and I thought to myself, if this is their service to me as a stranger, how great will the service be as a customer?

The answer was quickly obvious. Not only was the level of customer service so exceptional and personal, the expertise that was brought to my project was tremendous and assuring. Their inspection was thorough and beyond just a restorative perspective; they were present during the insurance adjusters inspection (who scheduled two inspections due to the extent of the damage); and they managed the communication with my insurance carrier throughout the process, especially as supplements became necessary.

As the scope of work was being developed, they laid out for me all the options, colors, materials, other repairs to consider. I was engaged throughout the planning and repair process, which was hugely important to me. But dealing with my mortgage company was particularly challenging as they held my claim funds for a ridiculous amount of time. But Pius and Storm Shield were understanding and more than patient; even more importantly, however: when I finally received funds, the team scheduled my work within a week! I thought there would be at least a month lag due to all the ongoing work in the area.

The crew on the roof was terrific! Genuine, courteous, hard workers, and they cleaned up behind themselves at every step of the way (not just when all the work was done) ... a sign of true professionalism and pride in craftsmanship in my opinion. Work was done on time, as planned, and precisely to my expectations. Communications and responsiveness from Pius, the crew, and the whole team were consistent and thorough ... I was never questioning anything or ever left in the dark.

As work was completed, final inspections revealed that everything was repaired either to or beyond expectations ... my home is whole again! Pius continued to walk me through the insurance process and paperwork, and now I'm just waiting for my mortgage company to release my remaining claim funds ... wish me luck ;)

Though this is a lengthy review, I hope it builds confidence in the decision anyone has to make about a restoration project, whether it's from storm damage or some other catastrophe. Bottom line, I highly recommend Storm Shield: outstanding product, outstanding service, outstanding professionalism!

Shelby made this process from start to finish very simple. He was in contact with my homeowners insurance once I made the initial call and was here to meet with the inspector as he looked over the roof. Roof installation was fast and his crew was professional. He has gone above and beyond in making sure that everything was done in the time frame he said it would be. I highly recommend this company and will certainly use them in the future.

Shelby was an absolute pleasure to deal with. He made the process of dealing with our insurance company and having a roof replaced an enjoyable experience instead of an inconvenient headache. The crew was very polite, experienced, and performed quality work. Storm Shield Restoration is an exceptional company that can be trusted, and Shelby is a great man with integrity and wisdom.

I cannot be more pleased! The quality of the work exceeded my expectations, and everyone was polite and professional. Most important to me was the fact that they arrived when they said they would, and finished when they said they would. I 100% recommended Storm Shield Restoration!

Another victim of the recent hailstorms, we needed a new roof. I have never worked with such a conscientious crew! Pius Coles was professional and willing to work with us and patient as we made our choices. And the installation crew? Wow! Those guys are the best in the business. I would happily choose Pius and his team for any future work!